Thank you for shopping at TOASTALUNA (accessible at orangelia.com). We want you to be completely satisfied with your purchase. In accordance with European Union consumer protection laws, you have the right to return your order under the following conditions:
• 14-Day Cooling-Off Period You have 14 days from the date you receive your item to request a return without providing any reason. To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags attached.
• How to Initiate a Return To start a return, please contact our customer support team at support@orangelia.com with your order number and details. If your return request is accepted, we will provide you with clear instructions and the designated return address. Items sent back to us without first requesting a return will not be accepted.
• Return Shipping Costs Unless the item is defective, damaged upon arrival, or incorrect, the customer will be responsible for paying the direct shipping costs for returning the item. We recommend using a trackable shipping service to ensure your return package reaches us safely.
• Damaged or Incorrect Items Please inspect your order upon reception and contact us immediately at support@orangelia.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement or a full refund at no extra cost to you.
• Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within 5 to 7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
• Contact Us For any questions regarding returns and refunds, please contact us at support@orangelia.com